Join our dynamic team as a Product Support Specialist in Hyderabad, focusing on exceptional customer experience. This role involves resolving complex product issues, guiding users through workflows, and performing troubleshooting for common scenarios. You'll also assist with operational and financial tasks, ensuring customer satisfaction and product adoption. A strong problem-solving ability, independent case management, and proactive engagement are key.

This position is crucial for identifying opportunities to enhance product usage, supporting sales initiatives through "serve-to-sell" actions, and maintaining high standards in documentation and compliance during all customer interactions.

As a Product Support Specialist, you will be responsible for delivering outstanding customer support across various channels. You'll ensure complete ownership of customer cases, provide expert product guidance, and actively identify opportunities for improvement.

Key duties include independently managing customer issues, maintaining precise documentation for each case, and contributing to enhanced product adoption and overall customer satisfaction. You will also engage with customers via voice, chat, and email to troubleshoot, navigate workflows, and answer "how-to" queries.

We are seeking a motivated individual with 3–10 years of experience in product support, SaaS, or customer support roles. A Bachelor's degree in Commerce or Finance is preferred.

Essential skills include strong product troubleshooting capabilities, basic to intermediate accounting knowledge, CRM proficiency, and multi-channel handling. You should possess an ownership mindset, analytical thinking, a customer-centric approach, and adaptability to evolving workflows. Fluency in English, with Versant B2+ to C1/C2 proficiency, is also a significant advantage.