Seeking a skilled Analyst to join our Cloud & Infrastructure Operations team. This role is crucial for ensuring 24/7 production support and requires adaptability to rotational shifts, including morning, afternoon, and night schedules that change weekly.

This position offers an excellent opportunity to work within a dynamic IT environment and contribute to critical operational functions. You will be an integral part of a team dedicated to maintaining the stability and performance of our cloud and infrastructure systems.

Provide essential 24/7 production support for cloud and infrastructure operations.

Adapt to a rotating shift schedule, with weekly changes between morning, afternoon, and night shifts.

Engage effectively with third-party vendors through strong verbal and written communication skills.

Troubleshoot and resolve technical issues related to Windows-based applications and .NET applications.

Requires 3-5 years of experience in IT operations or a similar technical support role.

Must possess working knowledge of IIS, Windows Server, and Windows-based applications, including .NET applications.

Excellent verbal and written communication abilities are essential for collaborating with third parties and vendors.

Familiarity with ticketing tools like Service Now and experience in the banking domain are considered advantageous.