Join our dynamic team as an Analyst within AMS Support & Delivery, contributing to Technology Strategy & Transformation initiatives. This role focuses on optimizing enterprise technology to drive functional excellence and foster innovation. You will play a crucial part in enhancing our Order Management System (OMS) capabilities and ensuring seamless operational delivery.

Leverage your expertise to lead critical OMS projects, from implementation to ongoing production support. You will be instrumental in defining strategic solutions that align with business objectives and drive long-term growth. This is an excellent opportunity to make a significant impact in a leading technology consulting environment.

Spearhead end-to-end OMS implementation, enhancement, and production support activities, ensuring alignment with strategic business and operational goals.

Effectively manage project delivery, meticulously planning timelines, mitigating risks, and optimizing resource allocation.

Collaborate closely with cross-functional teams including Business, Product, Development, QA, and Infrastructure to deliver robust and scalable OMS solutions.

Oversee the entire project lifecycle, from requirements gathering and solution design to testing, deployment, and release management.

Drive exceptional production support, focusing on incident management, root cause analysis (RCA), and implementing continuous process improvements to enhance system stability and performance.

Ensure strict adherence to Software Development Life Cycle (SDLC), Agile practices, governance frameworks, and quality standards.

Mentor and guide teams of analysts and consultants, fostering their technical and functional development.

Provide clear and concise project status updates to stakeholders and present executive-level communications.

We are seeking an experienced Analyst with a strong background in Order Management Systems (OMS) and a comprehensive understanding of the end-to-end order lifecycle.

Demonstrated experience in order fulfillment, inventory management, shipping processes, returns handling, pricing strategies, and system integrations is essential.

A solid grasp of REST APIs, SQL, JSON/XML, Jira, Confluence, and API testing concepts is required.

Proven experience managing large-scale OMS implementations and transformation programs is a key requirement.

Exceptional leadership, stakeholder management, communication, and decision-making abilities are expected.

A Bachelor’s degree in Computer Science, IT, Engineering, Business, or a related field is necessary.

This role requires 10-14 years of experience in OMS, Retail, E-commerce, or Supply Chain domains, with a track record of successfully leading teams and projects.

Experience with Agile/Scrum and SDLC methodologies in project delivery is crucial.

Familiarity with various OMS platforms such as IBM Sterling, Manhattan, Oracle, SAP, or Salesforce is advantageous.

Experience with cloud-based OMS platforms, Azure integrations, enterprise application ecosystems, and digital transformation initiatives is highly desirable.

Exposure to delivery governance, vendor management, and client-facing engagements will be a significant asset.