Join Google Ads as an AI and Knowledge Strategist, where you'll leverage your expertise to shape the future of advertising in the AI era. This role involves driving customer success through innovative advertising solutions. You'll act as a key contributor, moving with agility through change and delivering exceptional outcomes for both Google and its clients.

Build strong relationships with customers, understanding their unique business needs and translating them into powerful solutions that achieve their most ambitious objectives. Collaborate with sales teams to achieve collective success and significantly impact the millions of businesses and billions of users who rely on Google.

The gTech Ads GCS Customer Experience organization is a customer-focused team dedicated to helping advertisers and sales teams maximize the value of our products. While our operations typically follow standard business hours, we are committed to providing a seamless global customer experience. Occasionally, to meet critical customer needs and optimize resolution times, you may be part of a rotational shift schedule. Google supports employee well-being with resources for any non-standard operational shifts.

Take ownership of the content strategy within your designated product area, ensuring content development aligns with product roadmaps and prioritizing high-impact launches. Transform business objectives into effective content solutions.

Drive the success of AI-powered solutions by accurately mapping user intent to specific content strategies. Translate business requirements into precise AI prompts and closely monitor model behavior to ensure factual grounding and adherence to Ads product logic.

Develop and refine high-quality content solutions, including text, video, and interactive AI formats, to address top user issues and customer journeys within your key product areas.

Analyze metrics and customer insights from various product and support channels to provide strategic recommendations tailored to your specific product domain.

Actively participate in cross-functional forums, such as Product Circles and CoEs, to integrate content strategy with broader product-specific initiatives.

A Bachelor’s degree or equivalent practical experience is required.

Demonstrate at least 5 years of experience in search advertising, knowledge management, stakeholder management, or content management.

Preferred qualifications include experience integrating content strategy with product and engineering roadmaps, possessing strong influencing and cross-functional communication skills. Familiarity with Google Ads product knowledge and AI-powered tools is highly valued. A robust understanding of content strategy, knowledge management principles, and data analysis is essential.

Crucially, you must exhibit a deep comprehension of Generative AI guardrails, including the ability to identify and mitigate risks like hallucinations and grounding issues, ensuring AI-driven solutions consistently deliver reliable, accurate, and high-quality user experiences for Google’s users and partners. The capacity to independently manage multiple, time-sensitive project schedules and proactively identify and mitigate risks is also key.