Join EY and build a career that's as unique as you are. As a Senior Azure AD Operations Support Analyst, you'll play a crucial role in ensuring the secure and efficient operation of our Azure Active Directory services. Your expertise will be key to maintaining, troubleshooting, and optimizing identity and access management (IAM) solutions, supporting business continuity and compliance.

EY is dedicated to building a better working world, leveraging data and technology to create long-term value for clients, people, and society. Our diverse teams across over 150 countries provide trust through assurance and help clients grow, transform, and operate.

You will oversee the daily operational management of Azure AD, ensuring its high availability and performance. This includes leading the resolution of complex incidents and service requests, and developing robust operational procedures and documentation.

Key duties involve collaborating with IAM engineering teams for solution implementations, conducting regular system health checks, and monitoring performance. You'll also coordinate with IT and security teams to ensure IAM operations meet security policies and compliance standards. Mentoring junior analysts and driving automation initiatives to improve operational efficiency are integral parts of this role.

We are seeking candidates with extensive experience in IAM operations, particularly with Azure AD and related Microsoft identity solutions. A demonstrated history in operational support, incident management, and problem-solving within IAM is essential.

In-depth knowledge of cloud security, IAM protocols, and regulatory compliance is required. Strong analytical, troubleshooting, and decision-making skills, coupled with excellent communication and leadership abilities, are expected. A Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field is necessary. Willingness to travel, work on-call, and in shifts is also required.