Join NTT DATA as an Application Infrastructure Specialist, supporting the Enterprise Ambulatory EHR environment in Noida, India. This role is crucial for ensuring the performance, availability, and continuity of critical clinical applications.

Your expertise will be instrumental in the technical administration, infrastructure support, and proactive monitoring of our TouchWorks EHR and associated systems, contributing directly to exceptional patient care delivery.

Embrace an opportunity to grow with a leading global digital infrastructure provider committed to innovation and client success.

Perform essential daily health checks to confirm system operational readiness before business hours. Monitor and provide robust support for the Enterprise Ambulatory EHR platform and all integrated clinical applications. Develop, customize, and execute SQL scripts to efficiently identify and resolve data discrepancies stemming from operational workflows. Manage critical server certificate maintenance and execute various application infrastructure activities. Offer specialized technical expertise and infrastructure support to diverse application teams. Serve as a key liaison connecting application teams, infrastructure groups, vendors, and other technical support entities. Collaborate closely with Altera technical resources to maintain and support on-premises application infrastructure. Proactively monitor and manage incidents, requests, and service tickets within ServiceNow. Participate in on-call rotations to ensure prompt resolution of critical production issues. Support application integrations, facilitate upgrades, perform maintenance, and contribute to troubleshooting efforts.

Proven experience in TouchWorks EHR administration and support is essential. Proficiency in SQL scripting and performing data analysis is required. Demonstrated ability in application infrastructure support and management. Experience with server and certificate management practices. Familiarity with incident and problem management methodologies. Experience utilizing ServiceNow for ticket and request management. Skills in application monitoring and troubleshooting complex issues. Capability to coordinate effectively with vendors and stakeholders. Solid understanding of Healthcare IT or Ambulatory Solutions environments. Experience supporting Ambulatory EHR platforms is preferred. Familiarity with Epic-adjacent applications and their integrations is advantageous. Understanding of healthcare workflows and clinical application infrastructure is beneficial. Experience working with on-premises healthcare application environments is a plus. Availability for rotational support, including daytime, after-hours, overnight, and weekend coverage.