An Advanced Services Engineer 2 role is available, focusing on Cerner Patient Accounting. This position involves applying foundational knowledge of product features and configurations to guide customers. You will complete assigned tasks supporting solution optimizations, such as automation, and provide technical delivery. The role also includes offering proactive and reactive technical assistance in collaboration with Support and Product Development teams.

This role requires assisting customers with routine software updates, upgrades, configurations, and incident remediation. You will begin educating customers on product features, upgrades, and best practices. Generating and maintaining customer deliverables and documentation with some supervision is also part of the responsibilities. You will perform problem analysis, providing documented technical solutions for customer implementation.

Furthermore, you will leverage customer insights to identify new service offerings and learn to deliver presentations and assist in client consulting. This position offers exposure to customer technology roadmaps and involves internal team collaboration to align technical deliverables with project goals. Continuous learning and skill development aligned with industry trends are encouraged.

Key responsibilities include applying product feature understanding to guide customers and specializing in Oracle technologies. You will support solution optimizations and efficiency efforts.

Provide proactive and reactive technical assistance, both remotely and onsite, collaborating with Support and Product Development teams. Independently assist customers with routine software tasks and begin analyzing new customer issues through root cause investigations.

Support customer relationships by addressing technical needs and aiding in solution delivery. Educate customers on product features, upgrades, and best practices for technology stability and performance.

Generate and maintain customer deliverables and documentation to facilitate solution implementation. Perform problem analysis and provide documented technical solutions for customer use. Participate in solution design reviews with senior engineers.

Participate in internal team collaboration to align technical deliverables. Gain exposure to customer technology roadmaps. Collect customer input to support existing services and identify new service offerings. Learn to deliver presentations and assist in client consulting.

This role requires a foundational understanding of product features, tools, and configurations to provide guidance to customers. You will be responsible for completing assigned tasks to support optimizations and technical delivery.

Provide both proactive and reactive technical assistance, working closely with Support and Product Development teams. Assist customers with routine software updates, upgrades, configurations, and incident remediation.

Begin to analyze new customer issues by performing thorough technical root cause investigations. Generate and maintain customer deliverables and documentation to aid in solution implementation.

Collaborate effectively within and across teams to understand expectations and achieve shared objectives. Leverage a foundational understanding of business and customer needs to provide effective support.

Identify and recommend ideas to increase the efficiency and effectiveness of processes. Track timelines and budgets with minimal supervision, ensuring work completion in a timely manner. Prioritize and adjust work as resources or timelines change. Identify and address issues, escalating problems to senior staff as needed. Seek opportunities to gain knowledge and learn new skills aligned with industry trends and best practices.