Join Oracle as an Advanced Services Engineer 2 and leverage your foundational understanding of product features, tools, and configurations to guide customers. This role involves completing tasks to optimize solutions, providing both proactive and reactive technical assistance, and assisting customers with updates, upgrades, configuration, and incident remediation. You will begin educating customers on product features and best practices, while generating essential documentation with some supervision. Problem analysis and solution documentation are key, with opportunities to identify new service offerings and contribute to client consulting under guidance. This is an exciting opportunity to grow within a leading technology company.

Key responsibilities include providing customer guidance on product features and best practices, specializing in Oracle technologies. You will support optimizations through tasks like automation and streamlined processes. The role involves delivering proactive and reactive technical assistance, independently handling routine customer issues like software updates and configuration, and performing root cause investigations. You'll also generate customer deliverables, analyze problems, and provide documented solutions. Furthermore, you'll contribute to solution design reviews, collect customer insights for new service offerings, and assist in client consulting and presentations, all while collaborating across teams to achieve project goals.

This position requires 3 to 5+ years of experience. Candidates must possess a basic understanding of product features, tools, and configurations, and be proficient in providing guidance to customers. Responsibilities include completing assigned tasks for solution optimizations and technical delivery. You will offer proactive and reactive technical assistance, collaborating closely with Support and Product Development teams. Assisting customers with software updates, upgrades, configuration, and incident remediation is crucial. Generating and maintaining customer documentation and performing problem analysis with documented technical solutions are also key duties. Fluency in English is required for reading, writing, and speaking.