NTT DATA seeks innovative and passionate individuals to join our dynamic team. We are currently hiring an Operations Manager in Gurgaon, Haryana, India.

This role is instrumental in steering and managing the performance of a business unit or practice. It emphasizes transparency, analysis, and management of key performance indicators like utilization, productivity, costs, forecasts, and operational efficiency. The position serves as a vital link between leadership, delivery units, finance, and central functions, ideal for a data-driven professional who can translate operational data into actionable insights and drive cross-functional execution.

Key responsibilities include operational performance management by supporting practice leadership with relevant KPIs, analyzing performance indicators, and identifying corrective actions. You will also be responsible for reporting, creating dashboards, and providing decision support, ensuring transparency on business and delivery performance. Capacity, resource, and utilization steering involves supporting planning, monitoring utilization, and identifying risks.

Furthermore, the role encompasses cost, budget, and forecast management, aligning with finance to analyze cost structures and improve profitability. Process improvement and operational excellence are crucial, involving identifying efficiency improvements through standardization and automation. Cross-functional coordination is essential to ensure collaboration across various departments and help reduce organizational silos.

Candidates should possess a Bachelor's degree in Commerce or Finance, with a Post-Graduation in Commerce or an MBA/PGDM Finance being desirable. A minimum of 10-13 years of relevant experience in Operations Management is required, along with proficiency in stakeholder management, analytics, advanced MS Excel, and MS PowerPoint. A solid understanding of business performance indicators, operational management, and governance structures is essential.

Required tool skills include advanced Excel, experience with reporting and planning tools, and familiarity with Power BI or comparable BI tools. Strong soft skills such as accountability, service orientation, time management, problem-solving, and collaboration are also critical for success in this fast-paced environment.