Account Operations Coordinator-Senior Associate
EY
EY
Join EY and build a career that is as unique as you are. Leverage global scale, inclusive culture, and advanced technology to become your best self. Your unique voice and perspective are crucial in helping EY build a better working world. This role supports key account operations within the Account Support Center, ensuring high-quality, consistent, and efficient processes for nominated accounts. You'll collaborate closely with account teams and internal business services to meet daily operational needs.
Key responsibilities include ensuring stakeholders understand critical business indicators, aggregating account information using EY tools and external sources, and developing company research packs. You will manage content for account databases and websites, collaborate on sales and pipeline data hygiene, and prepare account meeting packs. Additionally, you will help maintain data quality, review critical links, and facilitate compliance with client procurement requirements. Identifying process improvements through digital platforms and automation, achieving operational excellence, and managing projects with quality control are also core duties.
Candidates should possess a graduate degree with relevant experience. Essential skills include strong proficiency in Microsoft Excel and PowerPoint, excellent written and oral communication abilities, and experience in a multicultural environment. The ability to utilize both qualitative and quantitative research methodologies, including financial analysis, is required. Experience with SharePoint management and interacting with geographically dispersed professionals is preferred. A minimum of 3-5 years of hands-on experience in a fast-paced global setting, along with an understanding of business research and project management concepts, is necessary.
EY Global Delivery Services ( EY GDS)
Professional Services