Account Operations Coordinator-Senior Associate
EY
EY
Join EY and embark on a career path shaped by your unique talents. Benefit from our global reach, supportive culture, and innovative technology to achieve your full potential. Your distinct perspective is vital in enhancing EY's contributions to building a better working world. This role focuses on supporting key account operations within the Account Support Centre, ensuring consistent, high-quality, and efficient management of diverse account tasks.
Key duties include relaying critical business indicators to stakeholders, aggregating account information using EY tools and external resources, and creating detailed company research packs. You will manage content for account databases and websites, ensure data hygiene for sales and pipeline information, and prepare essential meeting packs for account teams. Responsibilities extend to understanding organizational hierarchies, maintaining data quality in systems like Account Relationship Database and CRM, and coordinating pre-employment screening processes.
Additionally, you will facilitate compliance with client procurement mandates, identify process improvements through digital platforms and automation, and drive operational excellence via standardization and best practice sharing. Project management, quality control, and regular stakeholder updates are integral, alongside facilitating knowledge sharing initiatives.
We seek a graduate with relevant experience, possessing strong Microsoft Excel and PowerPoint skills, and excellent written and oral communication abilities in multicultural settings. Candidates should be adept at using qualitative and quantitative research and analysis methodologies, including financial analysis, to synthesize information and provide insights. Proficiency in Microsoft Office (Word, Excel, PowerPoint) at an expert or intermediate level, along with SharePoint management experience, is essential.
Ideal candidates have 3-5 years of hands-on experience in a fast-paced global environment, interacting with geographically dispersed professionals. A solid understanding of business research or data interpretation and analysis concepts, combined with proven judgment and flexibility in managing multiple projects and deadlines, is crucial. Experience with project management concepts and non-IT projects is preferred. Exposure to Power Platform tools and procurement portals is a plus.
EY Global Delivery Services ( EY GDS)
Financial Services