EY is seeking an Account Manager to join their Global Delivery Services (GDS) team. This role focuses on supporting account leadership in planning and executing global account activation strategies. The Account Manager will collaborate closely with Global Client Service Partners and Client Executives to drive account management excellence, sales, program management, and communications. The position emphasizes engagement across all firm locations and Service Lines, ensuring exceptional client service in all interactions.

This role is designed for an individual who can operate effectively from a non-client-facing location, ensuring seamless internal coordination and support for global accounts. You will play a crucial part in the firm's growth strategy by fostering strong client relationships and driving impactful account management practices.

Join EY and contribute to building a better working world, leveraging your skills to create unique career paths within a supportive, inclusive, and technologically advanced global network.

Key responsibilities include implementing global BD strategies, co-developing account strategies, and driving global execution of account plans. You will support service line planning, conduct Account Maturity Assessments, and prepare materials for account meetings.

Responsibilities also encompass managing account action follow-ups, understanding client business agendas to leverage the EY network, and developing account onboarding processes. Project management for account-specific initiatives, financial review for performance awareness, and operational metric monitoring are also key duties.

This role involves managing the annual global revenue planning process, owning the Client Relationship Management (CRM) process, and co-developing account relationship strategies. You will manage the account pipeline, coordinate pursuit processes, and execute win/loss debriefs.

Further duties include identifying EY thought leadership for client sharing, creating and maintaining account marketing materials, and developing relationships with internal stakeholders to stay abreast of market and alliance activities. Collaboration with enabling functions like Offshore Account Enablement, EY Knowledge, Finance, and Brand/Marketing/Communications is essential.

You will build and manage a repository of team information and guide the team on its usage. Marketing responsibilities include developing and executing account marketing plans, distributing thought leadership, supporting alumni relations, and managing team communications.

Administrative and communication duties involve serving as a subject matter expert for account information, leveraging EY resources, managing account-specific events, and identifying targeted thought leadership. You will act as a knowledge steward, connecting the global team to EY tools and client business issues.

Decisions may be required on behalf of Partners to expedite results. Influencing without direct authority and providing coaching to firm leadership are also expected.

To qualify, a postgraduate degree in business management, preferably an MBA, is required. A minimum of 8 years of experience in professional services, delivering operational enablement services across geographies, along with prior sales, marketing, or business development experience, is highly preferred.

Essential skills include mastery of the Microsoft Suite (Outlook, Skype, Excel, PowerPoint, Word, SharePoint) and data visualization. Strong project management abilities for building and managing project plans are crucial.

Candidates should possess excellent presentation and analytical skills, with experience building presentations and analyzing data for insights. Professional maturity, assertiveness, and the ability to communicate succinctly with senior stakeholders are vital.

Effective communication at all organizational levels, a global mindset, and consultative problem-solving techniques are necessary. Emotional intelligence and the ability to flex communication styles are important for engaging diverse teams.

Demonstrated networking capabilities to navigate the organization and obtain information are key. Entrepreneurial and proactive behaviors are desired, showing initiative and a drive to create opportunities.

Ideally, you will have account management and data reporting skills, with exposure to tools like Tableau and Power BI. Credible experience in a fast-paced, client-driven environment is also beneficial.

Experience with procurement portals such as SAP Fieldglass, Ariba, Coupa, and Beeline, along with Microsoft BI and AI-enabled platforms, are considered advantageous.