Join Rippling's dynamic Account Management team and become the pivotal force behind your book of business. This role offers the unique opportunity to serve as the primary relationship owner for clients, guiding them to maximize the value of Rippling's comprehensive HR, IT, and Finance solutions. You'll be instrumental in navigating intricate customer needs and driving initiatives that enhance customer adoption and retention, ensuring the long-term success of our rapidly expanding customer base.

Drive a strategic renewal process to significantly boost retention rates and minimize churn. Proactively engage customers through key lifecycle milestones, including implementation, benefits renewals, executive reviews, and contract renewals. Ensure clients are fully leveraging and appreciating the value of their current subscriptions across HR, IT, Finance, and global workforce management. Discover and pursue new cross-selling opportunities, collaborating with Account Executives to expand solutions within your portfolio.

Foster strong partnerships with cross-functional product, support, and customer operations teams to guarantee customer success and secure lasting commitments. Play a direct role in shaping Rippling's product roadmap and enhancing operational efficiency. Embrace an entrepreneurial mindset, acting as a proactive and strategic partner to clients, customizing your approach to optimize their Rippling experience.

A minimum of 5 years in a client-facing customer success or account management capacity within a fast-paced setting is essential. Prior experience as a high-performing account manager or customer success manager, specifically with US-based clients, is required. A proven history of meeting team quotas through retention or cross-selling is necessary.

Exceptional communication skills and strong interpersonal abilities are crucial for building trust and collaborating effectively with diverse internal and external stakeholders. Embrace a hands-on approach, demonstrating a willingness to tackle diverse projects outside your immediate comfort zone and a capacity for rapid learning. You should possess the ability to operate with a high degree of autonomy, taking full ownership of your customer portfolio and making critical decisions to achieve optimal customer outcomes.