Join Sarvam, a pioneering force building India's sovereign AI platform. We are developing cutting-edge AI research, models, infrastructure, and applications designed to empower India. Partnering with leading enterprises and institutions, Sarvam is backed by prominent investors and collaborates with major Indian brands like Tata Capital, SBI Life, and CRED. This role offers a unique opportunity to be at the forefront of AI innovation for India.

As an Account Manager, you will be the cornerstone of our commercial relationships, ensuring clients derive maximum value from Sarvam's AI solutions. Your responsibilities include driving account growth through identifying new use cases and expanding into different business units. You will lead renewal negotiations, conduct structured account reviews to demonstrate business impact, and meticulously analyze product usage data to proactively address adoption gaps and churn risks. Collaboration with delivery teams is key to maintaining high service quality and meeting client expectations. You will also translate critical client feedback and market intelligence back to our product teams, contributing to actionable improvements and shaping Sarvam's post-sales strategies.

We are seeking experienced professionals with 5-20 years in account management, customer success, or post-sales roles within B2B SaaS, enterprise technology, or AI/ML product environments. A proven history of exceeding revenue targets, particularly in renewal rates and net revenue retention (NRR), is essential. Candidates must possess strong commercial acumen, the ability to conduct technical conversations with engineering teams, and exceptional communication skills to engage diverse stakeholders. Proficiency in leveraging product data for account decisions and experience in fast-paced, evolving environments where processes are built are highly valued.