Build a unique career at EY, leveraging global scale, support, and an inclusive culture. Join our team to contribute to a better working world. Global Delivery Services operates worldwide, supporting EY's growth with over 80,000 professionals across ten locations.

Our Client Service teams provide consulting, assurance, tax, and strategy support, while Enablement Services offers cost-effective, innovative services in areas like IT, finance, and risk management. The innovation specialists drive new technologies and environments for rapid prototyping and creative thinking.

As a SailPoint Provisioning Operations Analyst (Level 1), you will manage day-to-day Identity and Access Management (IAM) operations using SailPoint and ServiceNow. Key duties include processing access requests, handling provisioning and de-provisioning, supporting onboarding, managing SailPoint work items, and ensuring timely access for Wealth Management applications.

Your responsibilities encompass processing access requests via ServiceNow tickets, performing provisioning and de-provisioning with SailPoint, validating approvals, and managing Joiner, Mover, and Leaver (JML) processes. You will also monitor provisioning queues, resolve failed requests, escalate complex issues, and support access certification activities.

We are seeking candidates with a Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, along with 0-3 years of experience in IAM, Access Administration, or IT Operations. A foundational understanding of SailPoint IdentityIQ/Identity Security Cloud concepts and experience with the ServiceNow ticketing platform are essential.

Familiarity with user lifecycle management (JML processes) and access provisioning/de-provisioning is required. Preferred skills include knowledge of IAM concepts, Active Directory, LDAP, basic troubleshooting, and experience in financial services or regulated environments. Strong attention to detail, ability to manage multiple requests, and excellent communication skills are crucial.